radykal | Support Center Chooser

For which product do you need support?

Fancy Product Designer Multistep Product Configurator Another

Start a new topic

Unresponsive Page Bug: Is anyone else facing this issue?

Facing a major issue with FPD which makes the page completely unresponsive on Mobile (Android/iOS). To replicate the issue, follow these steps: 


1. Go to Official Demo Page- http://fancyproductdesigner.com/product/iphone-case/

2. Add an image whose size >4 MB.

3. Now tap on Add designs, choose categeory and scroll through the designs. The page becomes completely unresponsive at this point and you will not be able to scroll through the designs or do other things. 


Here's a video of the issue- https://drive.google.com/file/d/0B5qy6NqJR14oYjBqbkNyajNqd28/view?usp=sharing


Devices Used for Testing- Android- OnePlus 3, Samsung Galaxy J7 2016, Samsung Galaxy S6

iOS - iPhone 5S, iPhone 6, iPhone 6S

Browsers- Chrome, Safari, Firefox


I have raised a ticket but the developer refuses to agree that there is an issue even though I have recorded it on the official demo. Let me know if anyone else is also facing this. 




Login or Signup to post a comment