radykal | Support Center Chooser

For which product do you need support?

Fancy Product Designer Multistep Product Configurator

Start a new topic
Discussions Fancy Product Designer Community Discussions
Answered

Order viewer still not working

Hi,


I updated the plugin again (3.0.2.) but my order viewer still isn't working.. 

Best Answer

And why are you creating a topic with a title "Order viewer is not working" which is part of the admin. Please create a ticket, the other users did inspect any issues in loading the elements in frontend.


The topic will be closed now!

7 CommentsSorted by Newest First
Answer

And why are you creating a topic with a title "Order viewer is not working" which is part of the admin. Please create a ticket, the other users did inspect any issues in loading the elements in frontend.


The topic will be closed now!

Yes, didn't work for me either.. I opened a ticket. Did you fix it already?

 

Johnny, it's the elements in the frontend of the designer that are not appearing.

Backend is fine, but when a customer opens the designer the elements are not there.

Concret, did you figure this one out?

Another advice. Try to to use "save on server" in the general settings. If your order includes custom added images and you are not checked this option, your server is not able to proceed the string representation to the cart.

We are not facing any issue, so we can only help you if you open a ticket, because you need to share the wp login credentials with us!

Confirm.  Have the same issue

Comments to this discussion are now closed!
More topics in Community Discussions
See all 2204 topics