My experience: all macbook pro with retina displays! It's incredible! Independent of browsers. The error is also directly on the demo website fancy.
O
Oto
said
almost 8 years ago
https://youtu.be/SubpFGNJWjI
https://youtu.be/mW6lVg9KCic
D
Deleted Agent
said
almost 8 years ago
Answer
Thanks and our sincerest apologies, we'll look into it.
D
Deleted Agent
said
almost 8 years ago
We are looking into it and there should be a fix soon.
D
Deleted Agent
said
almost 8 years ago
We've not encountered this issue before, which browsers where affected?
Y
Youssef Berrada
said
almost 8 years ago
2 persons reported on safari browser (one on a mac other on ipad)
1 person reported this on windows firefox.
I suspected the design (postcards) size, one time i reduced it from 1200px (width) to 900px, and that solved the problem, user could download the customized design with no problem.
After a while some designs with 900px and 500px height had this same problem.
So it still not clear for me right now if it's the browser, the size or something else!!!
i will try to collect more infos as users report this...
Youssef Berrada
Hi,
When they download a design, some users told me the image (png or jpg) is cut in the middle.
I suggest them to use another web browser and it works.
But i don't know which browser plugin or settings is causing this.
Does anybody encounter the same problem?
Any idea, suggestions?
Thanks and our sincerest apologies, we'll look into it.
- Oldest First
- Popular
- Newest First
Sorted by PopularOto
My experience: all macbook pro with retina displays! It's incredible! Independent of browsers. The error is also directly on the demo website fancy.
Oto
https://youtu.be/SubpFGNJWjI
https://youtu.be/mW6lVg9KCic
Deleted Agent
Thanks and our sincerest apologies, we'll look into it.
Deleted Agent
We are looking into it and there should be a fix soon.
Deleted Agent
We've not encountered this issue before, which browsers where affected?
Youssef Berrada
2 persons reported on safari browser (one on a mac other on ipad)
1 person reported this on windows firefox.
I suspected the design (postcards) size, one time i reduced it from 1200px (width) to 900px, and that solved the problem, user could download the customized design with no problem.
After a while some designs with 900px and 500px height had this same problem.
So it still not clear for me right now if it's the browser, the size or something else!!!
i will try to collect more infos as users report this...
-
Adding Fancy Products to Categories
-
Shortcode for specfic product designer
-
What theme is recommended to use with FPD ?
-
Exclude Image from export
-
Google Font Family adds extras
-
Floating Dialog box
-
Uploadzone not working
-
Image transparency like in T-shirt demo
-
How do I get clipart
-
What does the LOAD button do / what is it for?
See all 2205 topics