Sorry you are having difficulties. Please note that this is, while I do answer here quite frequently still a community forum. If you need urgent help from us please do open a support ticket. The issue is as far as we know caused by some Providers blacklisting the IP of the server used for the auto update feature. We do not know why some providers have done that and are not getting any useful information from them.
C
Christophe Lepretre
said
almost 8 years ago
I can't agree more, it seems there's no hope
i'm actually looking at other product designer plugins
M
Michel Mendes
said
almost 8 years ago
Hi,
Yes, it's the same problem (and same hosting service OVH).
Somebody need to fix it asap. I'm sure that many people have the same issue, but don't use this forum to expose it.
Since OVH is the third hosting company in the world, maybe at least 20% of FPD users have the same issues.
I think that it will be necessary that Radycal purchase an OVH Hosting plan for testing purposes. It's the only way to eradicate this very annoying bug IMHO.
I don't have a clue about the script calling the ip, I'm just reporting what the technicians at OVH told me. They didn't give any further explanations.
You still don't see what is causing the issue ?
A
As3uS_84
said
almost 8 years ago
Hi everyone ! do you find the script which calling that ?
Seems weird, it has no license vérification, and if it's for files needed why a Gateway TimeOut ?
I managed to talk to a technician at OVH, They did some tests and they realised that the plugin calls an external IP 81.169.145.156 which does not respond, and the plugins works only when this IP responds.
According to them the issue comes from this IP and not from their servers.
What is this IP about ?
C
Christophe Lepretre
said
almost 8 years ago
Hi there
problem is back since a few days ago ! By the way, after a long long waiting, I eventually get a 504 Gateway Time-out.
I will try to reach their support by phone, but that was impossible last time, and no answer to my ticket after 3 days.
let's see.
I think I will have to change hosting providers. For the guys hosted at OVH, this is what I may consider as an alternative for the Performance hosting at OVH:
Hum, guys remember my first post, sometime plugin work all the day, think problem will reappear
M
Michel Mendes
said
almost 8 years ago
Well, wait and see... :-P
D
Deleted Agent
said
almost 8 years ago
Answer
Hm.. I'd guess that OVH did some changes which fixed the issues. Let's hope it's working for everyone now!
C
Christophe Lepretre
said
almost 8 years ago
Yes I confirm, it's working now. I don't know what happened, but I'm fine without knowing !
M
Michel Mendes
said
almost 8 years ago
Hi,
Everything works since yesterday on my two sites (it was nearly 20h when i discovered that FPD was working).
On another hand, I have now many strange issues (cart can not be empty, seach do not work, all site is in English now, product page return an file not found error and so on).
I think that database is corrupted after so many restores and I'll destroy it and restartingmy site from the beginning.
As3uS_84
Hi, often i can't go to the fancy admin page, the page won't load and after few minute have connexion error or timeout.
Customiser work fine but not the admin pages. Have no php or js alert anyone have this issue ?
Unistall and re-install -> same issue
Change files -> same issue
Disable all plugin -> Same issue
Change theme -> Same issue
Delete all from fpd on database -> same issue...
Wordpress: 4.5.2 FR
Woocommerce: 2.2.5 FR
Thank a lot
Hm.. I'd guess that OVH did some changes which fixed the issues. Let's hope it's working for everyone now!
1 person has this question
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Sorted by Newest FirstDeleted Agent
Sorry you are having difficulties. Please note that this is, while I do answer here quite frequently still a community forum. If you need urgent help from us please do open a support ticket. The issue is as far as we know caused by some Providers blacklisting the IP of the server used for the auto update feature. We do not know why some providers have done that and are not getting any useful information from them.
Christophe Lepretre
I can't agree more, it seems there's no hope
i'm actually looking at other product designer plugins
Michel Mendes
Hi,
Yes, it's the same problem (and same hosting service OVH).
Somebody need to fix it asap. I'm sure that many people have the same issue, but don't use this forum to expose it.
Since OVH is the third hosting company in the world, maybe at least 20% of FPD users have the same issues.
I think that it will be necessary that Radycal purchase an OVH Hosting plan for testing purposes. It's the only way to eradicate this very annoying bug IMHO.
Regards
Deleted Agent
Sorry I've been busy the last few days. Please take a look here: http://support.fancyproductdesigner.com/discussions/topics/13000006417. I'd guess it's the same problem.
Michel Mendes
Hi everyone,
I think Johnny will not respond without opening a new ticket, since this one seems to be answered.
Some infos reversing that ip adress: http://81.169.145.156.ipaddress.com/
Christophe Lepretre
I don't have a clue about the script calling the ip, I'm just reporting what the technicians at OVH told me. They didn't give any further explanations.
You still don't see what is causing the issue ?
As3uS_84
Hi everyone ! do you find the script which calling that ?
Seems weird, it has no license vérification, and if it's for files needed why a Gateway TimeOut ?
Michel Mendes
Hi,
Look here: http://81.169.145.156.ipaddress.com/
Christophe Lepretre
Hi guys
I managed to talk to a technician at OVH, They did some tests and they realised that the plugin calls an external IP 81.169.145.156 which does not respond, and the plugins works only when this IP responds.
According to them the issue comes from this IP and not from their servers.
What is this IP about ?
Christophe Lepretre
Hi there
problem is back since a few days ago ! By the way, after a long long waiting, I eventually get a 504 Gateway Time-out.
I will try to reach their support by phone, but that was impossible last time, and no answer to my ticket after 3 days.
let's see.
I think I will have to change hosting providers. For the guys hosted at OVH, this is what I may consider as an alternative for the Performance hosting at OVH:
http://www.nuxit.com/hebergement/performance
As3uS_84
Hum, guys remember my first post, sometime plugin work all the day, think problem will reappear
Michel Mendes
Well, wait and see... :-P
Deleted Agent
Hm.. I'd guess that OVH did some changes which fixed the issues. Let's hope it's working for everyone now!
Christophe Lepretre
Yes I confirm, it's working now. I don't know what happened, but I'm fine without knowing !
Michel Mendes
Hi,
Everything works since yesterday on my two sites (it was nearly 20h when i discovered that FPD was working).
On another hand, I have now many strange issues (cart can not be empty, seach do not work, all site is in English now, product page return an file not found error and so on).
I think that database is corrupted after so many restores and I'll destroy it and restartingmy site from the beginning.
:-/
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