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Better PDF export on the admin

PDF export still lacks quality for the printing industry. This plugin works well for very small products but it's a nightmare for bigger prints like posters and even high quality calendars. On the Admin, I still cannot export a PDF for all of my products with the needed size. Support says and I quote:

"The developer says that this is simply due to the limitations of the server. With images that are that very large and then scaled up this is simply only possible to a certain limit. It should be better when you use the .jpg format instead of .png. Other then that you can always use an image editing program to scale the output image."

I am very sorry but this is not what I paid for - more than once! The image I attach is a print of what you promise on Code Canyon. You say "fit any product" and "no limitation". Not to being able to print high quality posters (100x70cm or smaller) or calendars without using Photoshop is a huge limitation. If I get 50 orders per day (between books and calenders with at least 8 pages which), I will not be doing anything else than just being in Photoshop the whole day long to adjust exported files and increasing resolution (which will also inevitable kill image quality!), if I even ever catch up!

It is also very poor to provide a solution that is on a server that is not able to export a PDF that is only 1136 per 796mm with 300 DPI. Printin industry has standard paper sizes (https://www.prepressure.com/library/paper-size). How can one work then? How can admin solution work? High quality print needs also PNG quality images! JPG is great for web, PNG is what should be used to print - always!



5 people like this idea

I'm sorry to inform you but the Admin has the same problem: It simply will not generate big format PDFs on 300DPI due to "limitations of the server", as I quoted the support's answer. Furthermore support forward us to manually increase the DPIs of a PDF, which will only create tons of unnecessary job and completely kill the image quality... I seriously don't know what's stopping the developers to fix this. We are so many who say we are more than willing to pay more for a fully functional plugin, personally, I would even pay in advance. Still, time goes by and the problem isn't fixed... We have just hired a programmer who will be looking at this.
This is the only thing preventing this plugin of being a 5 star. It would defo crush the market. I would gladly pay 1000€ or more for this!

YES. This is so incredibly important. I would also gladly pay $1000+ to see an easy way of exporting high quality files. We are not talking huge billboards or banners here. I am even having problems with small files (only 24x34cm or 9x13" at 300 dpi)! It's not many MBs, and shouldn't be a problem. I don't need many settings or file options, I just need the cropped bounding box area with the customised design (not the whole stage), at 300 dpi, and preferably in a file format that supports transparency, like PNG or PDF.

Your great plugin is basically limited to only work with smaller products or screen based ones, while you're still selling it off as a complete tool for all kinds of products and businesses. It's to focused on the customer/designing-part, and not what comes after, rendering it pretty much useless for us. We used Tshirtecommerce before, and it looks like I will have to go back to them, unless something happens here.

If you don't have time to do this, please hire someone to implement it, and send me and Joao the bill!

We already hired a developer that will be working half time on this. We are seriously considering making a own tool or creating an addon for this plugin and then selling it. I've been waiting for almost 2 years now. I'm tired... Market and competition do not wait. Why should I?

I am considering hiring someone myself. Let me know if you reach a solution. I'm sure many of the 13.000+ people that have purchased FPD, including myself, would be happy to hear about it.

andreas i was expressing my view and my comments are not displyaed over here, may be i should not tag other website links, i was suggesting you admin and you people to have a look at inkxe , you get idea about exporting 300 dpi ! 

@Iakshmi, I just spent the last days analysing every single detail of inkxe. What stops you from using it?


@joao , budget concerns me presently, i am startup , but i kept high budget customizer in que , i will opt them when i taste healthy profits, .
as you people quoted you are ready to spend 1000$ i just gave as a suggestion .
is their any problem from your research in inkxe ?  

Not that I can see. We will take a decision next week. Thanks for the tip!


I have looked at Inkxe before – and the one major difference between the two (apart from the price): It is made with focus on PRODUCTION. And they do that part great. You get high quality production ready files, neatly set up in a folder for each view, with a detailed order sheet so there are no misunderstandings.

For this reason, I am considering switching. But I don't want to. Not because of the price. If it wasn't for this issue, I would pick FPD over Inkxe – even if they were priced the same! I believe it's a better designer tool, and FPD would destroy all competition, if it only had more focus on what comes after the design is made.

Radykal, please stop what you're doing, and focus on this. Everything else is great the way it is!

There is an easier way to make sure you get the highest quality print - I originally had problems with this plugin, but, since I've been playing around with it - having been originally declined a refund through PayPal, I must say I'm actually amazed at what is possible here. If you want to print larger quality images - there is an easy way to do it. 

1. Make your product, and make the product canvas size A4 (EU) and of course - Letter (US) in PIXELS. NOT MM. 

2. When you make your product, ensure that it is fully responsive on the front end so the canvas is correctly sized.

3. When you go to your FPD, call it via a custom hook and fill that out. Google how to do this, I can't remember the info off top of my head.

4. When you export via Admin, select "Image" and then "PNG" and it will export at the exact ratio you requested. Including 300 DPI. This works for me.

I'm able to print at maximum resolution with PNG, PDF is still an issue - but I find PNG to be superior to PDF anyway. Hope this helps.

When setting up the canvas in pixels instead of mm or inches, the canvas can in some cases become too large. A4 is not big, but if that is the print area of a t-shirt, the canvas showing the shirt/mockup can still be quite large.

This can cause some functions in FPD (e.g. curved text) to not display properly. A bigger problem though, is that the file export is not set to support bigger files, and will in many cases either simply time out or download empty (0kb) files.


If there only was an option to set the order viewer to only show the custom designed area (the bounding box) instead of the entire canvas with the mockup pictures, this could fix a lot of these problems.


I agree it would be nice, but - you know that setting the canvas area to a larger area isn't a problem. I'm sure that clicking "Responsive" above the area is just fine. It works for us no problem. 

As for the timing out issue, this can be resolved by upping your memory limit in php.ini for your website. I recommend a minimum of 1024mb for WooCommerce & Wordpress. Try that and it should help.

Setting the canvas area to responsive does not solve the problem for us. Either that or something very wrong is happening. As for the timeout issue, we cannot do anything since the document is being exported on Admin, not on our servers otherwise we would have solve it long ago. As for PNG exporting - it is completely out of the question for a high-end printing industry like us. This plugin was not made and is not being developed for big format print and neither for high-end print. Therefore misleading marketing by the developer when he writes that the plugin works fine with any kind of product. It is simply not true.
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