Adding/Editing Text on mobile makes text disappear from screen
K
Ken Gamble
started a topic
almost 6 years ago
I seem to be having an issue, mainly with newer designs, where on my mobile I change existing text, or add new text and after clicking back, the text vanishes from the screen.
The UI shows it is still there, however if I delete all the existing layers, the stage is blank, but the text is still in the layers list and editable?
On a desktop, the designs work correctly
Best Answer
r
rady kal
said
over 5 years ago
Please open a support ticket so we can have a closer look at this issue.
I have set the dynamic toolbar for all products, because only this works without problems.
How to adjust it only for the mobile version, unfortunately I do not know. Sorry.
a
achmed A
said
over 5 years ago
Any kind of solution? i have the same problem witrh the smart toolbar...
C
CHRiS
said
over 5 years ago
Habe das gleiche Problem. Gerade heutzutage, wo viel über Smartphones verkauft wird, wäre es großartig, wenn dieses Problem gelöst werden könnte.
K
Ken Gamble
said
over 5 years ago
I have had to give up on a mobile option for now. What theme are you using?
rady kal
said
over 5 years ago
Answer
Please open a support ticket so we can have a closer look at this issue.
C
CHRiS
said
over 5 years ago
Hi,
we´re using the theme "Flatsome".
K
Ken Gamble
said
over 5 years ago
Ah Me too.
K
Ken Gamble
said
almost 6 years ago
Just after further investigation, If I add the shortcode [fpd_module type="text-layers"] into the short code description and edit the text in that, the text stays visible on the canvas. However adding any further text makes the new text disappear again.
I have tried several things now, even de-activating other plug ins and nothing seems to be fixing this issue.
C
CHRiS
said
over 5 years ago
But it´s just with the "Smart-Toolbar". By the "Dynamic-Toolbar" it works fine.
K
Ken Gamble
said
over 5 years ago
You got a link to your site Christian?
I thought I had the problem with both toolbars, but now I see what you mean. My items had auto select on which made the New Smart toolbar load and my text vanish.
Do you know where or how to turn off the smart toolbar for Mobiles?
Ken Gamble
I seem to be having an issue, mainly with newer designs, where on my mobile I change existing text, or add new text and after clicking back, the text vanishes from the screen.
The UI shows it is still there, however if I delete all the existing layers, the stage is blank, but the text is still in the layers list and editable?
On a desktop, the designs work correctly
Please open a support ticket so we can have a closer look at this issue.
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Sorted by PopularCHRiS
Hi,
here is a link to my page: https://klebewurm.de
I have set the dynamic toolbar for all products, because only this works without problems.
How to adjust it only for the mobile version, unfortunately I do not know. Sorry.
achmed A
Any kind of solution? i have the same problem witrh the smart toolbar...
CHRiS
Habe das gleiche Problem. Gerade heutzutage, wo viel über Smartphones verkauft wird, wäre es großartig, wenn dieses Problem gelöst werden könnte.
Ken Gamble
rady kal
Please open a support ticket so we can have a closer look at this issue.
CHRiS
Hi,
we´re using the theme "Flatsome".
Ken Gamble
Ken Gamble
Just after further investigation, If I add the shortcode [fpd_module type="text-layers"] into the short code description and edit the text in that, the text stays visible on the canvas. However adding any further text makes the new text disappear again.
I have tried several things now, even de-activating other plug ins and nothing seems to be fixing this issue.
CHRiS
But it´s just with the "Smart-Toolbar". By the "Dynamic-Toolbar" it works fine.
Ken Gamble
You got a link to your site Christian?
I thought I had the problem with both toolbars, but now I see what you mean. My items had auto select on which made the New Smart toolbar load and my text vanish.
Do you know where or how to turn off the smart toolbar for Mobiles?
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