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Can Not Export Designed Products


We use FPD with elementor page builder. SO in elementor it doesnt automatically adds FPD to product page but we have to use short code. SO we added FPD as a short code and it seems like working at the front end, here how it looks like:


But when we create a design and add to cart and purchase we can not see the design at the backend. Why we can not see and why we can not export the design from the backend. 

SHould we do something other than just add to cart? Should the client press another button to make it visible and expotable at the backend? By the way we also purchased export add on but as I said we only see an empty canvas at the backend, what is the problem

Thanks for your helps...

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