I would like to create a product from scratch but this is not working.  I create a view and upload, in this case, a picture of the front of a hooded sweater. When I then go to 'edit view in product builder' the canvas is empty and I don't see the hooded sweater I uploaded.

When I create a product from the templates library and go to the product builder I see 2 layers;

Base

Layer

Am i doing something wrong? 

Hello Sipho nico, 

It seems like you've not created any layers to the "Edit view in Product Builder". You can follow the guide to learn how to add a product in fancy product designer yourself.

Here is the guide:
https://support.fancyproductdesigner.com/support/solutions/articles/13000093087-create-your-own-fancy-product