Hello, I have the following problem... I want to adjust the print area on the cup from the shop. I tried to do this with Blender 6.1, and so far everything worked fine. However, the 3D model is not loaded in the configurator. I noticed that the file is also slightly smaller after export. For testing purposes, I imported the default file into Blender and then exported it again, with the same result: the 3D model is still not loaded. Does anyone have an idea what the problem might be?

"Why does the design in the configurator for the standard mug from the shop appear stretched horizontally?"

Please submit a ticket here:

https://support.fancyproductdesigner.com/support/tickets/new