I recently purchased the Pro version of Fancy Product Designer and I’m having trouble getting the customization data to be added correctly to the cart and order.
Here’s the issue:
- When a customer customizes a product and clicks “Add to Cart”, the product is added to the cart, but the customized design is not saved or included in the order.
- As a result, the order does not show the “Load in Order Viewer” button and the design data is missing in the admin panel.
- I’m using the Woodmart theme, and I suspect that it’s overriding or interfering with the FPD add-to-cart functionality.
- I tried switching to the Astra theme and everything worked perfectly — designs were saved, the viewer button appeared, and everything behaved as expected.
- I’ve reviewed the FPD settings including layout and AJAX cart mode, but nothing helped.
- Could you please help me make sure the FPD add-to-cart process works properly with the Woodmart theme? Is there a recommended integration method or known conflict?
Hello FPD Support,
I recently purchased the Pro version of Fancy Product Designer and I’m having trouble getting the customization data to be added correctly to the cart and order.
Here’s the issue:
- When a customer customizes a product and clicks “Add to Cart”, the product is added to the cart, but the customized design is not saved or included in the order.
- As a result, the order does not show the “Load in Order Viewer” button and the design data is missing in the admin panel.
- I’m using the Woodmart theme, and I suspect that it’s overriding or interfering with the FPD add-to-cart functionality.
- I tried switching to the Astra theme and everything worked perfectly — designs were saved, the viewer button appeared, and everything behaved as expected.
- I’ve reviewed the FPD settings including layout and AJAX cart mode, but nothing helped.
- Could you please help me make sure the FPD add-to-cart process works properly with the Woodmart theme? Is there a recommended integration method or known conflict?
Here’s the site where this happens:
https://stingline.cz/produkt/vytvor-si-vlastni-vysivku/
https://stingline.cz/
Thanks for your help!
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1 Comments
Jesse Pena posted 26 days ago
I'm considering purchasing this product, but I'm unsure if it will function with my theme. Did you ever get an answer or a fix for your issue?
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