radykal | Support Center Chooser

For which product do you need support?

Fancy Product Designer Multistep Product Configurator Another

Start a new topic
Answered

Dispalaing customizable product in checkout

I added cusmizable product to cart http://prntscr.com/o1rmfg  with designed image. When I am going to checkout selected images not visible.

 Instead I see only default image  http://prntscr.com/o1rnpn. Exist posibility to show on checkout page customizable image ?


Best Answer

You can select which image shall be shown in the cart going to Fancy Product Designer -> Settings -> WooCommerce -> Cart -> and enable "Customized product thumbnail". If you already selected it and it still doesn't work please open a support ticket on our website https://support.fancyproductdesigner.com/support/home so we can have a closer look at your issue. 


Answer

You can select which image shall be shown in the cart going to Fancy Product Designer -> Settings -> WooCommerce -> Cart -> and enable "Customized product thumbnail". If you already selected it and it still doesn't work please open a support ticket on our website https://support.fancyproductdesigner.com/support/home so we can have a closer look at your issue. 

Could I make a comment on this.
It is not sufficient to just show a thumbnail as it should also show in the written order in the cart because if as in my case its on a tshirt its to small for the customer to see subtle differences in the design.
Say for e.g. a customer orders 2 similar shirts they cannot tell the difference between the designs by the thumbnail.
Could you add this ASAP please.
Please see attached example.

image


You can open a feature request in our forum so we can keep this in mind for further updates: https://support.fancyproductdesigner.com/support/discussions/forums/5000217737 

Login or Signup to post a comment