I managed to talk to a technician at OVH, They did some tests and they realised that the plugin calls an external IP 81.169.145.156 which does not respond, and the plugins works only when this IP responds.
According to them the issue comes from this IP and not from their servers.
Hi everyone ! do you find the script which calling that ?
Seems weird, it has no license vérification, and if it's for files needed why a Gateway TimeOut ?
C
Christophe Lepretre
said
almost 8 years ago
I don't have a clue about the script calling the ip, I'm just reporting what the technicians at OVH told me. They didn't give any further explanations.
You still don't see what is causing the issue ?
M
Michel Mendes
said
almost 8 years ago
Hi everyone,
I think Johnny will not respond without opening a new ticket, since this one seems to be answered.
Yes, it's the same problem (and same hosting service OVH).
Somebody need to fix it asap. I'm sure that many people have the same issue, but don't use this forum to expose it.
Since OVH is the third hosting company in the world, maybe at least 20% of FPD users have the same issues.
I think that it will be necessary that Radycal purchase an OVH Hosting plan for testing purposes. It's the only way to eradicate this very annoying bug IMHO.
Regards
C
Christophe Lepretre
said
almost 8 years ago
I can't agree more, it seems there's no hope
i'm actually looking at other product designer plugins
D
Deleted Agent
said
almost 8 years ago
Sorry you are having difficulties. Please note that this is, while I do answer here quite frequently still a community forum. If you need urgent help from us please do open a support ticket. The issue is as far as we know caused by some Providers blacklisting the IP of the server used for the auto update feature. We do not know why some providers have done that and are not getting any useful information from them.
As3uS_84
Hi, often i can't go to the fancy admin page, the page won't load and after few minute have connexion error or timeout.
Customiser work fine but not the admin pages. Have no php or js alert anyone have this issue ?
Unistall and re-install -> same issue
Change files -> same issue
Disable all plugin -> Same issue
Change theme -> Same issue
Delete all from fpd on database -> same issue...
Wordpress: 4.5.2 FR
Woocommerce: 2.2.5 FR
Thank a lot
Hm.. I'd guess that OVH did some changes which fixed the issues. Let's hope it's working for everyone now!
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Sorted by Oldest FirstChristophe Lepretre
Hi guys
I managed to talk to a technician at OVH, They did some tests and they realised that the plugin calls an external IP 81.169.145.156 which does not respond, and the plugins works only when this IP responds.
According to them the issue comes from this IP and not from their servers.
What is this IP about ?
Michel Mendes
Hi,
Look here: http://81.169.145.156.ipaddress.com/
As3uS_84
Hi everyone ! do you find the script which calling that ?
Seems weird, it has no license vérification, and if it's for files needed why a Gateway TimeOut ?
Christophe Lepretre
I don't have a clue about the script calling the ip, I'm just reporting what the technicians at OVH told me. They didn't give any further explanations.
You still don't see what is causing the issue ?
Michel Mendes
Hi everyone,
I think Johnny will not respond without opening a new ticket, since this one seems to be answered.
Some infos reversing that ip adress: http://81.169.145.156.ipaddress.com/
Deleted Agent
Sorry I've been busy the last few days. Please take a look here: http://support.fancyproductdesigner.com/discussions/topics/13000006417. I'd guess it's the same problem.
Michel Mendes
Hi,
Yes, it's the same problem (and same hosting service OVH).
Somebody need to fix it asap. I'm sure that many people have the same issue, but don't use this forum to expose it.
Since OVH is the third hosting company in the world, maybe at least 20% of FPD users have the same issues.
I think that it will be necessary that Radycal purchase an OVH Hosting plan for testing purposes. It's the only way to eradicate this very annoying bug IMHO.
Regards
Christophe Lepretre
I can't agree more, it seems there's no hope
i'm actually looking at other product designer plugins
Deleted Agent
Sorry you are having difficulties. Please note that this is, while I do answer here quite frequently still a community forum. If you need urgent help from us please do open a support ticket. The issue is as far as we know caused by some Providers blacklisting the IP of the server used for the auto update feature. We do not know why some providers have done that and are not getting any useful information from them.
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